Most design projects run smoothly, but occasionally something unexpected may come up. These terms and conditions are here to protect both of us and make sure everything is handled fairly and clearly.  By accepting a quote or placing an order online, you are agreeing to these terms and conditions in full.

 

a) Quotes

Quotes are prepared based on the details you provide at the time. If certain information (such as exact quantities) isn’t confirmed, adjustments can be made and the final price will be updated at sign-off.

a1) Validity

All quotes are valid for 30 days from the date of issue.

b) Payment Terms

To get started, a 50% non-refundable deposit is required once you confirm you’d like to go ahead with your order. This secures your booking, covers initial work, and forms a contract between you (the client) and Dainty Bee Design. The remaining balance is due once you’ve approved the final artwork and must be paid within 7 days of receiving your invoice. Please note: nothing will be sent to print/production until full payment has been received.

b1) Variations

If any details change from the original quote (for example, quantities or specifications), the final balance may be adjusted. You’ll always be kept updated if this happens.

c) Cancellations

If at any stage you feel unhappy with the direction of the work, you can cancel your order in writing. You’ll only be charged for the work completed up to that point.

c1) Pebble Art & Printed Pictures

For prepaid pebble art and printed picture orders: - If work has started but has not yet been posted, you’ll receive a 50% refund. - If work has not yet started, you may be entitled to a full refund.

d) Project Cancellation by the Client

You are free to cancel a project once it has begun. You will only be billed for the work completed up to that point (if this is not already covered by your deposit). Any completed work will be handed over to you.

d1) By Dainty Bee Design

If I need to cancel a project, I will provide you with all completed work up to that point and refund any payments made for unfinished work.

e) Proofs & Revisions

Proofs are emailed free of charge. Typically, it takes 2–4 rounds of proofs to finalise artwork, and this is included in your fee. Reasonable adjustments are welcome, but if lots of extra changes are requested outside the normal process, a small additional charge may apply to cover the extra time. I’ll always discuss this with you before moving ahead.

f) Final Proof & Approval

Once you approve your design, it is considered final. By approving, you confirm that you have carefully checked all spelling, details, and content. You are fully responsible for the approval you provide. All proofs must be approved before artwork can be released for print - no exceptions. Any changes requested after final approval may incur additional costs, especially if the artwork has already gone to print.

f1) Errors Missed in Proofs

If an error created by Dainty Bee Design is present in your proof but not flagged before approval, it will be considered approved and remain your responsibility. Please check your proofs carefully.

f2) Errors After Final Approval

If an error occurs after final approval that is the fault of Dainty Bee Design, it will be corrected and re-supplied at no extra cost.

g) Printing & Postage

Artwork sent to third-party printers is professionally prepared, fully checked, and supplied as print-ready artwork. This service is included in your costs. Postage will also be included if required.

g1) Reprints

Exact reprints of previous artwork created by Dainty Bee Design will cost less than the original order, as the setup work has already been completed.

h) Pebble Art & Printed Pictures

Pebble art and printed pictures are sold at a fixed price, as listed on the Dainty Bee Design website and on selected third-party websites. Please note that prices on the Dainty Bee Design website are often lower, as third-party sites include additional selling fees and charges. 

i) Proofs for Pebble Art & Printed Pictures

Proofs can be requested and must be approved before work begins. If a proof is sent and no response is received, a follow-up email will be sent with a cut-off time. If no reply is received by this deadline, the item(s) will be created based on the latest proof provided. It is your responsibility to approve any proofs you request. Dainty Bee Design cannot be held responsible for incorrect artwork not approved within the timescales provided. Please note: third-party providers often have strict deadlines which I must follow.

i1) Clarification Proofs

Occasionally, proofs may be sent to confirm order details. In these cases, the same conditions outlined in sections e) and f) apply.

j) Copyright & Ownership

All artwork created by Dainty Bee Design remains the copyright of Karen @ Dainty Bee Design. This means approval must be obtained before copying, duplicating, or using the artwork for anything other than its intended purpose.

j1) Client-Supplied Content

By providing text, graphics, photos, designs, trademarks, or any other artwork for your project, you confirm that you either own these materials or have permission to use them.

k) Use of Artwork for Promotion

Dainty Bee Design may share artwork from your order on social media, in advertising, or in other promotional materials. If you’d prefer your artwork not to be used in this way, just let me know and I’ll be happy to respect your wishes.

l) Legal Information

While every effort is made to ensure accuracy, I cannot guarantee that all work will be completely error-free. As such, Dainty Bee Design cannot be held liable to you or any third party for damages, including lost profits, lost savings, or any incidental, consequential, or special damages, even if you have advised me of them. Please refer back to section f) regarding the importance of checking your proofs carefully prior to approval. Finally, if any part of this agreement is found to be unlawful, void, or unenforceable for any reason, that provision will be considered separate from the rest of the contract, and the remaining provisions will continue to be valid and enforceable.

m) Turnaround & Deadlines

Estimated turnaround times will be agreed at the start of the project. Please note that delays in providing feedback, approvals, or required content (such as text or images) may extend delivery times. While I always aim to meet agreed deadlines, timings may also depend on third-party suppliers and external factors.

n) Communication

To keep everything clear and in one place, all project communication should be made via email. This ensures a full record of discussions, feedback, and approvals is always available for both of us.

o) Files & Formats

Final artwork will be provided in standard formats suitable for your project (for example, print-ready PDFs, JPEGs, or PNGs). Editable source files (such as Adobe InDesign, Illustrator, Photoshop & RAW files) are not included as standard but can be supplied for an additional fee if required, with the exception of RAW files.

p) Force Majeure (Unexpected Events)

Dainty Bee Design cannot be held responsible for delays or disruptions caused by circumstances beyond my control. This includes (but is not limited to) illness, technical issues, postal delays, courier strikes, or supplier problems. If such a situation arises, you’ll be kept fully informed and a revised timeline will be agreed where possible.

q) Privacy & Data Protection

Any personal data you provide will only be used for processing and completing your order. Your details will never be sold or shared with third parties, except where necessary to fulfil your order (for example, with trusted print suppliers or delivery services).

r) Payment Methods & Late Payments

Payments can be made via the methods stated on your invoice (typically bank transfer or PayPal). The remaining balance must be settled within 7 days of the invoice date unless otherwise agreed in writing. If payment is not received within this timeframe, Dainty Bee Design reserves the right to pause any ongoing work and/or apply a late payment fee. Please note that items may not be released to print or delivery until full payment has been received.